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the development of its workforce; the clinical and service quality outcomes that it achieves as an organization; growth; innovation; and, lastly, operating on a platform that’s e ffi cient and e ff ective in driving the organization toward its desired result. According to Jones, “Each of these priority areas has been tactically built out with action plans to begin moving us in that direction over the course of the next twelve months. Mileposts along the way will help us evaluate where we're at, how we're doing, what's working well and what isn't working so well, so we can continue to move this organization forward on our desired path.” Building and Strengthening Our Workforce As the foundational block that allows the other pillars to stand, the fi rst strategy is rooted in fortifying Integritus Healthcare’s workforce. It is no surprise that organizations across the nation continue to face labor challenges—particularly in the long-term care sector. We have begun the climb back post pandemic, but our success is reliant upon a diligent, persistent focus on building and strengthening our teams. Experienced, compassionate and engaged employees are essential to our organization's continued health.
According to Jones, this strategic “tune-up” is more of a refocusing than a reshaping; the organizational direction remains the same in many respects. Jones explained Integritus Healthcare’s visionary nature— looking at the organization’s work as strategic with a longer view than others: “We're focused on building out the post-acute network of services by leveraging markets that we've operated in for many years and our good reputation in each of those markets. We're a consumer-centered organization focused on being innovative, providing leadership in the industry through a structure of actively engaged sta ff and meeting the health and residential needs of the people in the markets we support. That directional aspect of our strategy remains unchanged. What got ‘tuned up,’ so to speak, is how we approach new and emerging challenges that weren't quite as apparent as they are now.” “Not to oversimplify it,” Jones continued, “But we're focused on creating exceptional experiences that will cause key stakeholders to always prefer an Integritus a ffi liate if and when they're needed. And then we're mindful of that work being purposeful.” When Integritus Healthcare completed its strategy work in late 2022, leadership came away with fi ve priority areas to focus on over the next three years:
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