“Some of the pressure points we feel on a regular basis are around behavioral services, support and systems that are made available to the residents in our communities who are struggling with mental illness, substance use disorders or other dependencies,” said Jones. “We have seen opportunities to elevate the level of sophistication with which we respond to those needs during the pandemic.” Another example of innovation is in virtual care— which has become a standard, particularly as service providers could not overcome distancing requirements during the height of the pandemic. “There are a number of innovations we've identi fi ed that we think will be attractive to hospitals and our other health care partners in each of the markets we serve,” said Jones.
The Importance of Synergy The four pillars are stabilized by the fi fth; a continuous dedication and vigilance to ensure the organization’s strategy work is moving cohesively in the same direction—that each pillar is working and supporting the others e ffi ciently. “If you think of these priorities as spokes on a wheel,” explained Jones, “At the center of the wheel is a determination by Integritus to be the leader in each market it serves. So, you can imagine the metrics and the deliverables are set to re fl ect what that looks like as we engage in that work.” Jones emphasized the importance of synergy— ensuring strategy work is supported with the right technology platforms. “For example,” he o ff ered,
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