“There's no magic to it,” Richardson assured. “Though we do encourage every a ffi liate to submit at least one nomination so all a ffi liates are represented.” After a quarterly review, where a ffi liates submit their nominations to the Home O ffi ce, a committee meets—representing all lines of business—to review nominations. Every sta ff nomination must detail how the employee has gone above and beyond typical job expectations. The PIC Committee looks for Celebrating 15 Years of Pro fi les in Care
Integritus Healthcare has been recognizing sta ff through the Pro fi les in Care (PIC) program since 2007—with the fi rst PIC ceremony held in March of 2008—when leadership decided to focus in on the employee experience. “It's less about a Human Resource program than it is a talent recognition program,” explained Debbie Richardson, Vice President of Talent Management. “We believe that recognition is essential to our success. PIC was developed as a way to recognize the outstanding accomplishments of our sta ff , and this helps us cultivate a culture of engagement, build relationships and improve performance across the entire organization.” The PIC Process Since the conception of the program, PIC has recognized nearly 600 winners nominated by their colleagues, residents and their families. And despite having no minimum to the number of nominees, the committee selected to oversee PIC anticipates receiving three to four nominations per a ffi liate— totaling approximately 40 winners each year.
nominators to depict how each nominee demonstrated compassion, dedication and
professionalism—describing how the employee implemented a system that ultimately improved the quality of life, or quality care, of a resident or enhanced employee morale or employee relations. Each nominee gets recognized with a letter from Richardson and then, after the committee meets, the individual receives another letter saying whether they were chosen as a winner. All nominees—whether selected or not—are gifted a box of chocolates and honored by their nominating a ffi liate. “PIC brings out the best in our people,” said Bill Jones, President and CEO of Integritus Healthcare. “We can’t
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