achieve the long-range goals we have without sta ff feeling a level of excitement and a high degree of motivation to want to do what's right and to do it at the very highest level. So, every year, to bring 30 or 40 of those individuals together and honor them for setting that example—it’s a tremendous night.” “It's a celebration of sta ff whose impact—on our residents and the patients in our care—really exempli fi es our mission, vision and core values,” Richardson explained. “The actual event gives us an
But the power of PIC also comes from the sharing of these stories because it reminds us of the importance of being seen and heard. “I'm not sure how we would know about half these stories if we didn't have this
process in place,” admitted Richardson. A Commitment to Excellence
Though aspects of the Pro fi les in Care program have changed over the years, its purpose and meaning have remained the same. “The PIC program is a remarkable opportunity to highlight people, shining the spotlight on their stories and how they made a di ff erence,” said Jones. “Just the other night, we celebrated our 15th annual event. And it's always amazing to me—how touching it is for the honorees, and how emotional it is for them, to be so recognized. It’s a real honor to share the stage with them.” “I get goosebumps,
opportunity to thank sta ff who go above and beyond—those who are creating exceptional customer and sta ff experiences.” The Power of Engagement
According to Richardson, “We promote a culture of engagement and recognition. What better way to do that than to recognize our sta ff ? We look at each winner— each honoree—as a leader. They're setting the example for the rest of the sta ff to follow.” “Each honoree’s story is inspiring, reminding us why we do what we do and why our mission is so important to us,” Richardson continued. Integritus Healthcare’s ability to continuously uphold the PIC tradition of
“I get goosebumps, sometimes, when I read the nominations and learn the amazing things that the sta ff are doing for our residents and
sometimes, when I read the nominations and learn the amazing things the sta ff are doing for our residents and our patients,” Richardson con fi ded. “Pro fi les in Care is the most cherished recognition program that we have. It truly is an amazing evening.” Many PIC stories have touched the hearts of Integritus Healthcare’s leadership, sta ff , residents, patients and families since the program’s conception in 2007.
our patients.” Debbie Richardson, Integrit
Healthcare Vice President Of Talent Management
recognition comes from the correlation between employee satisfaction and customer satisfaction. “Together, those two metrics, or performance levels, drive clinical quality outcomes,” said Jones. “When sta ff are engaged, excited and inspired by achieving quality goals—and they understand the role the customer plays in reinforcing that and connect it to the outcomes you're looking to achieve—it’s very powerful.” The impact of PIC on employee relations, and on all those who learn the stories of their excellence, is a testament to the necessity and weight of the enduring program.
“I have witnessed remarkable sel fl essness in the face of signi fi cant stress, professional uncertainty and personal grief,” said Jones, referring to the hardships of the pandemic but also to the everyday struggles all those who work in health care endure. “I am regularly reminded that our patients and residents are in such good hands.” The Pro fi les in Care celebration is a night to recognize and celebrate the dedication that employees have shown—not only to the company but to those who have been entrusted to our care. They represent the thousands of people who change lives every day at each of our a ffi liates. They are Integritus Healthcare.
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Because YOU are a part of
. | Integrit
Healthcare | Summer 2023 | Issue 44
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